Terms of Service

Last updated: 15 September 2026

1. Definitions

"Mediatopia", "we", "us" and "our" refers to Mediatopia Solutions Ltd, trading as Mediatopia, from 128 City Road, London EC1V 2NX. Registered in England and Wales, company number 07351080. Registered office: 128 City Road, London EC1V 2NX. "Client", "you" and "your" refers to the person or business engaging our services. "Services" refers to web design, web development, e-commerce development, CMS and database development, Sage 50 integration, SaaS platform development, AI chatbot and voice agent development, AI automation and integration, web and email hosting, search engine marketing, content writing, logo design, and ongoing website management and support.

2. Website Plans & Pricing

We offer five websites on a monthly plan. Each monthly price covers designing, writing and building your website and managing it — hosting, your domain, email and support — with no set-up fee:

• Get Online (£69/month) — up to 20 custom-designed pages that work on mobile, tablet and desktop; the content of your pages written for you, unless you supply your own; every page optimised for Google and AI search, with SEO and schema markup; images throughout, your own or professional stock photographs we choose for you, as many as the design needs; your contact details, opening hours and a map; links to your social media accounts; a privacy policy and cookie page written for your website; an enquiry form that sends every enquiry to the email address you choose; unlimited changes to the design until you approve it; hosting, SSL certificate and daily backups; a domain registered for you where you do not already have one, free for the first year and £50 a year after that, spread across your monthly payments; domain renewal and DNS management; business email on your own domain, with as many addresses as you want and 10GB of storage; support tickets, answered the same working day; and further changes at £75 an hour, always quoted first.
• Grow (£119/month) — everything in Get Online, plus up to 50 pages, a content management system so you can edit your own pages, text and images, a blog, an AI chat assistant, as many email addresses as you want with 50GB of storage, 2 hours of changes included every month, made for you, and priority support, first in the queue.
• Shop (£169/month) — everything in Grow, plus an online shop with product, category and product pages; your products added for you; management of products, prices and orders from your dashboard; secure card payments through Stripe with a bank transfer option; delivery options and charges; and your Google reviews shown on your site.
• Wholesale (£229/month) — everything in Shop, plus trade accounts that your customers apply for and you approve; trade prices for each customer group; prices or products hidden until a trade customer logs in; credit accounts with payment terms and a credit limit; and minimum order values and quantities.
• Dropshipping (£119/month) — a website and online shop designed and built for you, whose products come from AliExpress and Alibaba.com through your own supplier accounts, linked in your control panel; products found and added from your control panel, priced by your own rules, with prices and stock checked with the supplier every six hours; paid orders sent to the supplier, with tracking back to your customer and a Track your order page on your website; hosting, your domain and business email; and priority support. Products from your suppliers are added by you, not for you. The AliExpress connection is working now; the Alibaba.com connection switches on when it is ready.

Bespoke websites are quoted from £5,950, and bespoke online shops from £7,950. Bespoke work is priced after we have talked about what you need; it is not sold online.

All prices are quoted in GBP and exclude VAT, which is added at checkout. Prices are fixed once an order or quote is accepted. We do not charge hourly rates for project work and we do not add hidden fees. If you request work outside the agreed scope, we will quote for it separately and you decide whether to proceed.

3. Ordering Online & Monthly Plans

Placing an order. When you order a monthly plan on our website, you pay the first month (plus VAT) by card at checkout, through our payment provider Stripe. Your order is accepted when payment is taken and you receive our confirmation email. By ordering you confirm you have read and agree to these terms.

Monthly payments. Your plan is billed monthly in advance to the card you ordered with, on the same date each month. Stripe emails you a receipt each time. To update your card details at any time, contact us and we will send you a secure link.

Minimum term. Monthly plans have a minimum term of 12 months from the date of your first payment. After 12 months your plan continues month to month, and you can cancel with 30 days' written notice.

Price changes. Your monthly price is fixed for the first 12 months. After that, we will give you at least 30 days' notice by email of any change.

Failed payments. If a monthly payment fails, we will let you know and try again. If a payment remains unpaid for more than 30 days, we may suspend the services until it is paid.

Promo codes. Promo codes give the discount stated with the code (for example, 10% off your first three months), are applied at checkout, cannot be exchanged for cash, and can be withdrawn at any time. Only one promo code can be used per order.

Share & save. Once your website is live, or at any time on a Care plan, you can earn 10% off your next three months by posting about us on two of your own social media accounts. The posts must tag Mediatopia and must say they are part of an offer (for example with #ad). Send us the links and, once we have seen them, the discount is applied to your next three monthly payments. The offer can be used once per client, and can be combined with a promo code used at checkout.

If you are buying as a consumer. Our services are sold to businesses. If you are buying as a consumer, you have the right to cancel within 14 days of your order without giving a reason. If you ask us to start work within those 14 days, you will pay for any work already done if you then cancel. To cancel, email hello@mediatopia.co.uk.

4. AI Services

AI chatbot, voice agent, automation and integration services are quoted on a project basis. Where an AI service processes end-user data on your behalf, a separate data processing agreement will be provided. You retain ownership of all data collected by AI tools we build for you. We do not use your business data or your customers' data to train any models.

5. Managed Hosting & Support

If you already have a website, or you have bought one as a one-off purchase, we offer two Care plans, billed monthly:

• Care (£45/month) — hosting on UK servers; SSL certificate and daily backups; protection against attacks; domain renewal and DNS management; business email on your own domain, with as many addresses as you want and 10GB of storage; support tickets, answered the same working day; additional work at £75/hour, always quoted first.
• Care Plus (£125/month) — everything in Care, plus 2 hours of changes included every month, made for you; as many email addresses as you want with 50GB of storage; and priority support, first in the queue.

Care plans ordered online have the 12-month minimum term in section 3. Moving your website to us is included on both Care plans, whatever it is built on: we move the website, your email and your domain, and check that everything works before we switch over. Support is available Monday to Friday, 09:00–17:30, via phone, email and support ticket, and every request is answered the same working day. Requests received after 15:00 are answered by 12:00 the next working day. An answer means a reply telling you what will happen and when. It doesn't mean the work is finished that day: changes are then scheduled, and anything chargeable is quoted first. Critical issues affecting site availability are dealt with immediately on any plan at no extra cost.

6. Optional Extras

The following can be added to any monthly plan and dropped whenever you like: social media, done for you (£50/month for one channel, £75 for two, £90 for all three); additional hands-on time (£75/hour, one-hour minimum, always quoted first); A one-off content overhaul is available for £750, or £950 if commissioned separately from a website build.

Extras you add from your project checklist, such as logo design or extra pages, are added to your next monthly payment and taken from the card you pay with.

Automatic social media posting can also be bought on its own, without a website plan: £50 a month for one channel, £75 for two and £90 for all three. It runs month to month with no minimum term, and you can cancel at any time; it stops at the end of the month you have paid for.

The AI chatbot (£39/month) also runs month to month with no minimum term. You can cancel at any time with 30 days' notice; months already paid are not refunded.

SEO packages: an SEO Audit (£500, paid once); Local SEO (£500/month, 5 keywords), Regional SEO (£850/month, 10 keywords) and National SEO (£1,500/month, 20 keywords), each with on-page and off-page work on your keywords every month and a monthly report of your positions on Google. Every monthly SEO package starts with the SEO Audit, paid with the first month, and has the 12-month minimum term in section 3.

Business email on its own (£7.50/month for each mailbox): email on your own domain without a website plan, each mailbox with 10GB of storage, forwarding addresses free, spam and virus filtering, your existing email moved across, and support answered the same working day. Extra storage is £10/month for each 50GB. It has the 12-month minimum term in section 3.

Website copywriting: SEO copywriting of 2 pages or articles a month (£195/month) or 4 (£350/month), each with keyword research, the meta title and description, two rounds of changes and upload to your website, with the 12-month minimum term in section 3; or a single page or article (£195, paid once).

Logo design on its own: an Express Logo (£195, paid once), one design from your brief with two rounds of changes and the files for your website, print and social media; or a Logo Package (£495, paid once), six different designs to choose from or mix and match, with three rounds of changes, the full set of files and a sheet of your colours and fonts. With either, the logo and every file are yours.

7. Payment Terms

Monthly plans are paid by card as set out in section 3. One-off and bespoke website projects require a 30% deposit before work begins, with the balance due on completion before the site goes live. Invoices for ad-hoc work are due within 14 days of issue. Late payments may incur interest at 8% above the Bank of England base rate in accordance with the Late Payment of Commercial Debts Act 1998. We reserve the right to suspend services if invoices remain unpaid beyond 30 days.

8. Project Timeline

Websites on a monthly plan go live within one week of your completed project checklist reaching us. If you need it sooner, we can go live within two days for an additional charge, agreed with you before we start. Other timelines are agreed with you before work begins. Timelines may be affected by delays in receiving content, feedback or approvals from the client. We will communicate any changes promptly.

9. Revisions & Changes

You get unlimited changes to the design of your website until you approve it. We do not limit them and we do not charge for them. Changing the brief itself — a different kind of website, or work outside what was agreed — is not a design change, and may require a revised quote.

10. Intellectual Property

The visual design of your website — the layout, graphics, colour scheme, and content you have provided or approved — is yours. You own your content, your images, your brand assets, and your domain name, and you can take those with you at any time.

The underlying code, templates, platform, content management system, and hosting infrastructure remain the intellectual property of Mediatopia. Your website is built on our proprietary platform and is designed to run on our managed hosting. We do not provide source code, database exports, or platform access for the purpose of running the site elsewhere. This is a managed service, not a code delivery.

If you choose to leave, we can provide a static copy of your website for use with another provider. This is a chargeable service and will be quoted at the time of request. Your domain name is yours and will be transferred promptly at no additional cost.

We retain the right to display the work in our portfolio and case studies unless agreed otherwise in writing. Third-party components (fonts, stock images, open-source libraries) remain subject to their respective licences.

11. Content & Client Responsibilities

We write the content of your website as part of your plan, from the answers you give us on your project checklist, unless you choose to supply your own. You are responsible for reviewing and approving the content we write, and for providing any images or other material you want used, in a timely manner. You warrant that any content you provide does not infringe any third party's intellectual property rights.

12. Cancellation

Monthly plans: these can be cancelled with 30 days' written notice once the 12-month minimum term has ended. If you cancel during the minimum term, the remaining monthly payments up to the end of the 12 months are due. (Consumers: see your 14-day right in section 3.)

One-off and bespoke projects: if you cancel a project after work has begun, payment is due for all work completed to date. The 30% deposit is non-refundable.

On cancellation, a static copy of your website can be provided for a service charge quoted at the time. Your domain will be released promptly at no additional cost.

13. Liability

Our total liability for any claim arising from our services is limited to the fees paid for the specific service in question. We are not liable for indirect or consequential losses including loss of profit, data or business arising from use of our services. We are not liable for downtime or data loss caused by third-party services, force majeure, or client actions.

14. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to These Terms

We may update these terms from time to time. The date at the top of this page shows when they were last updated. For clients on a monthly plan, we will notify you of any material changes by email at least 30 days before they take effect.

16. Contact

For any questions about these terms, contact us at hello@mediatopia.co.uk, call 0117 299 0348, or WhatsApp 07817 698474. Our office hours are Monday to Friday, 09:00–17:30.