1. Who We Are

Mediatopia is a web design and development consultancy based at 12 Whiteladies Road, Bristol BS8 1PD, United Kingdom. We are the data controller for personal information collected through our website (mediatopia.co.uk) and services. Contact us at hello@mediatopia.co.uk or 0117 332 6021.

2. Information We Collect

We collect information you provide directly: your name, email address, phone number, and business details when you contact us, request a quote, or use our services. We also collect technical data automatically: IP address, browser type, pages visited, and time spent on our site through cookies and analytics tools.

3. How We Use Your Information

We use your personal information to respond to enquiries and provide quotes, deliver our web design, development, and hosting services, send invoices and manage payments, provide technical support, and improve our website and services. We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Legal Basis for Processing

We process your data under the following legal bases: contract performance (to deliver services you have requested), legitimate interest (to respond to enquiries and improve our services), consent (for marketing communications, which you can withdraw at any time), and legal obligation (for tax and accounting records).

5. Data Retention

We retain enquiry data for 2 years, client project data for 7 years (legal and accounting requirements), and analytics data for 26 months. You can request deletion of your personal data at any time by contacting us.

6. Your Rights

Under UK GDPR, you have the right to access your personal data, rectify inaccurate data, request erasure of your data, restrict processing, data portability, and object to processing. To exercise any of these rights, contact us at hello@mediatopia.co.uk.

7. Cookies

Our website uses cookies. See our Cookie Policy for full details on what cookies we use and how to manage them.

8. Third-Party Services

We use Google Analytics for website analytics, Formspree for contact form submissions, Vercel for website hosting, and Stripe for payment processing. Each has their own privacy policy governing their handling of your data.

9. Data Security

We protect your data with SSL encryption on all pages, secure UK-based servers with daily backups, access controls limiting who can see your information, and regular security updates and monitoring.

10. Contact & Complaints

For any privacy concerns, contact Mediatopia at hello@mediatopia.co.uk or 0117 332 6021. If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.