Website Maintenance
Someone Looking After It
A website is not finished when it launches. Updates, monitoring, backups and somebody who answers when something breaks — included in one monthly price rather than billed by the hour.
The Problem
Nobody Is Looking After Your Website
Most sites are built, handed over and left. The first anyone notices is when a customer says it is down.
Ticket Queue Hell
You raise a ticket and wait. Nobody rings back, the reply is a link to a help article, and the thing that was broken on Monday is still broken on Thursday.
You Find Out From A Customer
With no monitoring, the first you know is somebody telephoning to say your site is down — by which point it has been down for hours.
Nothing Gets Updated
Software goes out of date quietly. No patching, no plugin updates, no certificate renewals, until one of them stops the site working.
No Backup To Go Back To
Something goes wrong and there is no clean copy from before it. The backup either does not exist or has never once been restored to check.
What’s Included
Looking After It, Not Just Hosting It
Everything that keeps a live site working, done without you having to ask for it.
Updates Applied
Server software, platform and library updates applied and tested, so nothing drifts years out of date while the site still appears to work.
24/7 Uptime Monitoring
Checked around the clock. If it goes down we know before you do, and the fix starts before anybody telephones you.
Daily Backups
Taken every day and actually restorable. A backup nobody has ever tested is not a backup.
A Direct Line To A Developer
Not a ticket queue. You get a person who knows your site, which is the difference between an afternoon and a fortnight.
Small Changes Included
A price, a phone number, a new staff photograph. The small things that otherwise never get done because raising a job for them is not worth it.
Planned Work Announced
For planned maintenance we schedule the downtime in advance and tell you, rather than you finding out live.
Our Process
How Maintenance Works
- 01
Migration
If the site is elsewhere we move it across, with no downtime and nothing lost in the move.
- 02
Configuration
We set up the monitoring, the backup schedule and the alerts, and check a restore actually works.
- 03
Monitoring
It is watched around the clock. Patches go on, certificates renew, and you are told about anything that needs a decision.
- 04
Ongoing Support
You ring a developer. Small changes are done, bigger ones are quoted before anything starts.
"monitoring": "24/7",
"backups": "daily",
"patching": "applied",
"small_changes": true,
"support": "direct line"
}
Our Work
Recent Responsive Projects
Common Questions
Common Questions About Website Maintenance
Let's Build Something
That Actually Works.
Book a free consultation. We will review your current setup, identify quick wins, and give you a clear proposal with fixed pricing. No obligation.