Facebook Pixel

Legal

Terms and conditions of using this site

Please read and review these site terms carefully before accessing or using the site.

By accessing and using any part of this Site you acknowledge that you have read, understood and accept these Site Terms and agree to abide by them. If you do not fully accept the Site Terms we request you not to access or use the Site. We reserve the right to change the Site and these Site Terms, at any time without notice, by posting changes online. You are responsible for checking these Site Terms every time that you access the Site, in order to ensure that you are aware of any changes. Your continued access to and use of this Site, after changes are posted, constitutes your acceptance of the amended Site Terms.

Access to the Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service provided on the Site without notice. While we endeavour to make this Site available 24 hours a day, we shall not be liable if, for any reason, the Site is unavailable at any time or for any period. Access to this Site may be suspended temporarily or permanently, without notice.

From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

The information on this Site is intended for general information purposes. If you would like advice specific to your circumstances, please contact us. While we endeavour to ensure that information on this Site is correct, no undertaking, warranty or representation (expressed or implied) is given as to its accuracy, currency, fitness for purpose or completeness. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

Prices quoted on this website are generally the lowest advertised price but may vary between locations.

We do not warrant that the functions available on the Site will be uninterrupted or error free, that defects will be corrected, that the Site will be compatible with any hardware or software that you may use, or that the server that makes it available is free of viruses or bugs. Although we may implement security measures for your protection, you acknowledge that it is your responsibility to implement sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements. You confirm that you are aware of and assume all risks related to the use of the internet, including risks of damage to your software and hardware due to the presence in the Site or any other related website of a virus or any other element capable of altering the computer system.

You must not misuse this Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server on which it is stored or any server, computer or database connected to this Site. You must not attack the Site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use this Site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Site or to your downloading of any material posted on it, or on any website linked to it. You are advised to virus check all materials and/or content accessed and/or downloaded from this Site using commercially available, up to date virus checking software.

We may from time to time provide interactive services on the Site, including, without limitation, chat rooms, bulletin boards and forums ("interactive services"). Where we do provide any interactive service, we will provide clear information to you about the kind of service offered.

We are under no obligation to oversee, monitor or moderate any interactive service we provide on the Site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not. Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

Where you make any contributions to our Site, including to any interactive services associated with it, you must ensure that your contributions are accurate (where they state facts), genuinely held (where they state opinions), and comply with applicable law in the UK and in any country from which they are posted. Contributions must not:

Contain any material which is defamatory of any person, or which is obscene, offensive, hateful or inflammatory.

Promote sexually explicit material, violence or any illegal activity.

Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.

Infringe any copyright, database right or trade mark of any other person.

Be likely to deceive any person or be used to impersonate any person, or to misrepresent your identity or affiliation with any person.

Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.

Be threatening, abusive or invade another's privacy, or cause annoyance, inconvenience or needless anxiety, or be likely to harass, upset, embarrass, alarm or annoy any other person.

Give the impression that they emanate from us, if this is not the case.

Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

Where you upload photographs or videos to our Site, you confirm that you have obtained the consent of any third parties clearly identified in them to take such photographs / videos and upload them to the Site.

You shall fully and promptly indemnify us against all damages, proceedings, claims, demands, liabilities, losses, charges, costs and expenses which we may suffer or incur as a result (direct or indirect) of any material, information or data submitted by you to us or to this Site.

This Site may contain links to websites of third parties. These are provided for your information only. We are not responsible for the contents or reliability of any other websites to which the Site provides a link and we do not endorse the views expressed within them. Furthermore, providing links to those websites does not imply a suggestion or recommendation to visit them. We shall not be liable for any damages, direct or indirect, which users might suffer, derived from the information contained in said websites, or from the relationship that might arise between users and third parties whose services have been published on this Site. In particular, we do not accept any liability arising out of any allegation that any third party owned content (whether published on this, or any other, website) infringes the intellectual property rights of any person or any liability arising out of any information or opinion contained on such third party website or content.

You may create a link from another website which is owned by you to the home page of this Site, provided that you do so in a way that is fair and legal and does not damage our reputation or goodwill, or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part, except with our prior written consent.

This Site must not be framed on any other site, nor may you create a link to any part of the Site other than the home page. We reserve the right to withdraw any linking permission without notice. If you wish to make use of material on the Site other than as set out above, please address your request to hello@mediatopia.co.uk

We cannot guarantee that you have any right to use third party owned content which is available on this Site and you must obtain permission from the third party owner before using or downloading such content.

The contents of this Site are protected by copyright and other intellectual property around the world. Unless otherwise stated, all the intellectual property rights in the Site, including without limitation all artwork, pictures, images, graphics, text, materials, documents, RSS feeds, audio files, podcasts, video files, flash tutorials, graphics devices and code contained in it (together 'Materials') on this Site and the design, layout, look and appearance of this Site are owned by us or our third party providers. You are permitted to use and download such Materials or extracts from this Site, subject to all of the following:

Your use of this Site and its Materials is for your information or personal use only. You may not use this Site or any Materials for any commercial purpose, without our express prior written consent.

You must not, in any way, modify any such Materials, except as we expressly permit.

No part of this Site or its Materials may be reproduced or stored in any form or media, without our express prior written consent.

Any rights not expressly granted in these Site Terms are reserved.

All product names, whether or not appearing in print or with the trademark symbol are trademarks belonging to us or our affiliates, related companies or licensors (unless otherwise noted). The use or misuse of these trademarks or any other materials, except as permitted herein, is expressly prohibited and may be in violation of copyright law, trademark law, the law of slander and libel, the law of privacy and publicity, and communications regulations and statutes.

Any communication or other material that you send to us through the internet or post on this Site by electronic mail or otherwise, such as any questions, comments or suggestions, are and will be deemed to be non-confidential and non-proprietary and we shall have no obligation of any kind with respect to such information. By sharing any contribution (including any text, photographs, graphics, video or audio) with us you agree to grant us an irrevocable, royalty-free, worldwide, perpetual, non-exclusive licence to use, copy, distribute, disclose, display, exhibit, transmit and create derivative works from the material in any way we want (including modifying or deleting it). In order that we can use your contribution, you confirm that your contribution is your own original work, is not defamatory and does not infringe any laws and that you have the right to give us permission to use it for the purposes specified above. We shall not be liable or owe any compensation for use or disclosure of your contributions. We are permitted to disclose your identity to any third party who is claiming that any material posted or uploaded by you to the Site constitutes a violation of their intellectual property rights, or their right to privacy.

You agree that access to and use of this Site is at your own risk and sole discretion.

IN NO CIRCUMSTANCES SHALL MEDIATOPIA SOLUTIONS LIMITED NOR ANY OF ITS SUBSIDIARIES OR ANY PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING THIS SITE BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOSS OR DAMAGES WHETHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR ANY LOST PROFITS, LOST SAVINGS, LOSS OF DATA, COSTS, FEES OR EXPENSES OF ANY KIND OR NATURE WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE) BREACH OF CONTRACT OR OTHERWISE THAT MAY ARISE OUT OF OR RELATE TO THE INFORMATION DOWNLOADED OR OBTAINED FROM OR THROUGH THIS SITE OR THE USE OR INABILITY TO USE THE SITE, OR ANY ERRORS OR OMISSIONS IN THE CONTENT THEREOF, EVEN IF FORESEEABLE.

This does not affect our liability for death or personal injury arising from negligence, nor any liability for fraudulent misrepresentations, nor any other liability which cannot be excluded or limited under applicable law.

Some jurisdictions do not allow the exclusion or limitation of incidental, consequential or special damages, so the above limitation or exclusion may not apply to you.

You can contact us by sending an email to hello@mediatopia.co.uk

The English courts have exclusive jurisdiction over any claim arising from, or related to, your visit or use of the Website. These Site Terms are governed by, and shall be interpreted in accordance with, English law.

Mediatopia Solutions Limited Limited ('we' or 'us') is committed to protecting your privacy. This privacy policy sets out the basis on which we will use any personal data which we collect from you, or that you provide to us. Please read the this privacy policy carefully to ensure that you understand how your personal data will be used. By using the Site, you acknowledge that you agree to this use.

We may amend this privacy policy from time to time, and the changes shall take effect from the next time you access the Site. Therefore, we suggest that every time you access the Site you access this page to ensure that you are aware of the current privacy policy. We will notify you of any changes where we are required to do so.

We may collect the following information about you:

Information which you provide to us by filling in forms or which you otherwise submit on the Site. This includes, for example information provided for registration to the Site, or for or other participation in any on-line interactive activity, such as posting material on the Site. We may also ask you for information when you report a problem with the Site.

Details of your visits to the Site and other websites including, but not limited to, traffic data, location data and other communication data and the resources that you access.

If you contact us, we may keep a record of that correspondence.

We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

This Site uses cookies. A 'cookie' is a small file on your computer which stores certain information about your online browsing. Cookies help us to recognise you as a prior visitor to this Site, to personalise your browsing and to track your interests, enabling us to improve this Site for your benefit. We do not store any personal data about you, using cookies. Your browser can be set not to accept cookies, in which case you may still use our Site, but may not benefit from some of the functionality which cookies bring to your experience of any site.

We may collect information about your computer, including where available your IP address, operating system and browser type, in order to analyse trends, administer our Site and track your movements while on the Site. This is statistical data about our user's browsing actions and does not provide us with personally identifiable data.

We will use any data which we collect about you lawfully only, in accordance with the Data Protection Act 1998. We have in place appropriate security policies which are intended to ensure, as far as possible, the security and integrity of all our information, including your personal information.

We use information held about you in the following ways:

To ensure that content from the Site is presented in the most effective manner for you and for your computer.

To provide you with information, products or services (such as newsletters) that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

To pass on to third parties who may provide you with information about their products or services, where you have consented to be contacted for such purposes.

To carry out our obligations arising from any contracts entered into between you and us.

To allow you to participate in interactive features of our Website, when you choose to do so.

To notify you about changes to our Website.

If you do not want us to use your data in this way, please tick the relevant box situated on the form on which we collect your data, or send an e-mail to hello@mediatopia.co.uk

We may disclose your personal information to any of our group companies. We may also disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

If Mediatopia Solutions Limited Limited, or substantially all of its assets, is acquired by a third party, in which case personal data held by it about our customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Site Terms and other agreements; or to protect the our rights, property, or safety and that of our customers or others.

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before or at the time of collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by sending an e-mail to us at hello@mediatopia.co.uk

You have a right under data protection laws to request access to any of your personal information which we may hold. We may charge you a small fee for such access, in order to meet our costs in providing you with the relevant information. You may also ask us to change any inaccuracies in your information by writing to us.

If your personal details change, if you wish to alter any of your marketing preferences, or if you have any feedback or questions on this privacy policy, please contact us.

When you visit one of our websites, we may send you a cookie. A cookie is a small file which is placed on your computer or device.

Essential Cookies - these cookies are essential for the running of our websites. Without the use of these cookies parts of our websites would not function.

Analytical Performance Cookies - we use these types of cookies to monitor our website's performance and how their users may use it. These cookies provide us with information that helps us provide better products to their users and also to identify any areas that may need maintenance.

Privacy Policy for Mediatopia - Updated May 2018

This privacy policy sets out how Mediatopia Solutions Ltd uses and protects any information that you share with Mediatopia Solutions Ltd.

Who we are

This privacy policy sets out how Mediatopia Solutions Ltd uses and protects any information that you share with Mediatopia Solutions Ltd.

Mediatopia Solutions Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

Mediatopia Solutions Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018.

By interacting with Mediatopia Solutions Ltd, accessing this website, or making contact you confirm that you have read, understood and consent to this privacy policy. If you do not agree with any part of this privacy policy, you must not use the website.

The law sets out a number of different reasons for which a company may collect and process your personal data. We may rely upon the following legal basis

Consent - we may ask for your consent (via a tick box/signature) to collect your personal data

Contract - under certain circumstances we may process your personal data to take steps towards/complete a contract with yourselves.

Legal Compliance - if the law requires us to we may need to collect and process your data

Legitimate interests - we may process your personal data without consent if we need to do this for a legitimate reason

When do we collect your data

  • when you visit our website
  • when you become a customer
  • when you upload your personal data via our careers page or send us your CV
  • when you engage with us on social media
  • when you subscribe to join our newsletter
  • when you make contact with us by any means with enquiry, comments, complaints etc

How and why your data is collected

We sometimes need to collect your data in order to fulfil a contract/enquiry with you, to keep you updated if you have requested this, to share offers that you might be interested in or to improve the way that we interact with our customers.

Here is how we will use your personal data and why:

  • to process any enquiries that you make we will process your personal data under the basis of legitimate interests and contract.
  • to process any contractual work that you request we will process your personal data under the basis of contract and legal obligations.
  • to protect our business, our website and yourself from fraud or illegal activities we will monitor browsing activities under the basis of legitimate interests.
  • to deal with any queries, refunds or complaints we will process and store personal data for no longer than is required for operational purposes under the legal basis of legal, contractual and legitimate interests
  • to keep you informed via email, text, phone or web we may contact you, we will do this under the basis of consent.
  • if appropriate we might process your personal data to share with law enforcement under the basis of legal obligations.
  • to process your contractual work it may sometimes be appropriate to share your data with a third party otherwise we would be unable to fulfil your request.

Website Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes (all data is anonymised) and then the data is removed from the system. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Declining cookies may limit the way that you are able to interact with our website.

Google Analytics

When someone visits www.mediatopia.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

What types of data we collect

We may collect the following information:

  • name and job title
  • contact information including address, postcode, phone number and email address
  • additional information needed to complete to respond to an enquiry or complete an order made by you
  • your communication and marketing preferences
  • other information relevant to customer surveys and/or offers
  • information gathered by cookies in your web browser
  • your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • to provide a range of services to you, through our internal record keeping;
  • to manage any registered account(s) that you hold with us;
  • to verify your identity;
  • for crime and fraud prevention, detection and related purposes;
  • with your agreement, to contact you electronically about promotional offers and products and services which we think may interest you;
  • where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).
  • we may use the information to improve our products and services

How we keep your personal data secure

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We use a secure server which is fully GDPR compliant.

Whenever we collect or process your personal data, we’ll only keep it for as long as necessary for the purpose for which it was collected. At the end of the retention period your data will be deleted or anonymised so that it can be used in a non-identifiable way for statistical analysis.

Who we share your personal data with

Who we share your personal data with

We will not sell, distribute or lease your personal information to third parties unless we have your consent or are required by law to do so.

We may share your personal data

  • to other companies in our group
  • If we sell our business
  • To third parties to complete a service that you have requested.
  • In cases where the law dictates that we must

We may use your personal information to send you promotional information about third parties which we think you may find interesting but only if you tell us that you wish this to happen.

Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer Sarah Tonsley at 0117 332 6023, this will be free in most cases.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Changes to our privacy policy

We keep our privacy policy under regular reviews and will place any updates on this web page. This privacy policy was last updated on 25th May 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information that we hold about you:

Email us at: [email protected]

Phone us on: 0117 332 6023

Or write to us at: Mediatopia Solutions Ltd, 1 Friary Close, Temple Quay, Bristol, Avon BS1 6EA